Refund & Returns Policy
Last updated: 31st August 2026
At Laima Bridal, most products are individually manufactured by the designer after an order has been confirmed. We do not generally hold pre-manufactured stock, and production is based on the design, size and options selected by each customer.
Please read the following policy carefully before placing your order.
1. Seven-Day Returns on Selected Products
Depending on the reason, we voluntarily accept most returns on eligible standard-size:
Wedding dresses.
Bridal separates.
Mini dresses.
Please note that we do not accept change-of-mind returns.
To request a return, you must contact us at info@laimabridal.com within seven calendar days of receiving your order.
Your request must include:
Your full name.
Your order number.
The product being returned.
The reason for the return.
Please do not send a product back without receiving return authorisation and return instructions from Laima Bridal.
Once your return has been authorised, it must be securely dispatched to the address provided within seven calendar days. We strongly recommend using a tracked and fully insured delivery service, as the product remains your responsibility until it reaches us.
Return postage is the customer’s responsibility and is non-refundable.
2. Returns Security Ribbon
Eligible dresses, bridal separates and mini dresses may be dispatched with a numbered, tamper-evident returns security ribbon attached.
You may carefully try on the product indoors to assess its appearance and fit. However, the security ribbon must remain fully attached, intact and untampered with until you decide to keep the product.
Because our seven-day return arrangement is offered voluntarily on these made-to-order products, removal, damage or tampering with the security ribbon will make the product ineligible for a return.
Please remove the security ribbon only after you have decided to keep the product.
3. Return Condition
To qualify for a refund, the product must be returned:
Unworn, other than for a careful indoor fitting.
Unaltered and unwashed.
With the returns security ribbon intact.
With all original labels attached.
With any accessories, detachable elements and complimentary items included.
In its original designer dress bag and protective packaging.
Free from makeup, fake tan, deodorant, perfume, odours, pet hair and other marks.
Free from pulls, tears, damaged fastenings or damaged embellishments.
Please take particular care when trying on a bridal product. We recommend removing makeup, jewellery and shoes and avoiding fake tan, perfume or fragranced body products.
Returned products will be carefully inspected.
4. Products Excluded From Returns
We do not accept change-of-mind cancellations, returns or exchanges for:
Couture wedding dresses.
Bridal lingerie.
Bridal shoes.
Veils.
Made-to-measure products.
Custom-sized products.
Products ordered with personalised measurements.
Products with customised colours, lengths, linings or design details.
Products that have been altered or personalised.
These products are individually manufactured or prepared specifically in response to the customer’s confirmed order and are not supplied as pre-manufactured stock.
Please check all product information, measurements, sizing and specifications carefully before ordering. Laima Bridal is available to provide sizing and styling guidance before your order is placed.
5. Refunds
Once an eligible return has been received and inspected, we will email you with the outcome.
Approved refunds will be issued to the original payment method. Please allow your bank, card provider or payment service additional time to process the refund.
Original delivery charges, upgraded delivery services, return postage, insurance costs and any customs charges are non-refundable under this voluntary returns arrangement.
We cannot issue a refund until the returned product has been received and inspected.
6. Order Cancellations
Once an order has been placed it cannot be cancelled. We reserve the right to cancel or refuse any order if necessary, including in cases of pricing errors or suspected fraud.
7. Faulty, Damaged or Incorrect Products
This policy does not affect your statutory rights.
If your order arrives faulty, damaged, incorrectly supplied or not as described, please contact info@laimabridal.com as soon as possible and provide:
Your name and order number.
A description of the issue.
Clear photographs or video showing the product and packaging.
Do not return the product until Laima Bridal has provided instructions. Where a product is confirmed to be faulty, damaged or incorrectly supplied, your rights and available remedies will be handled in accordance with applicable consumer law.
A removed security ribbon does not affect your statutory rights where a product is genuinely faulty, damaged, incorrectly supplied or not as described.
8. Sizing and Fit
Choosing an incorrect size or changing your preferred fit is not considered a product fault.
Customers are responsible for checking the relevant designer’s size chart and providing accurate measurements before ordering. Bridal sizing can differ from ordinary high-street sizing, so we strongly recommend requesting Laima Bridal’s sizing guidance before confirming your order.
Sizing advice is provided in good faith using the measurements and information supplied by the customer. The final size selection and purchasing decision remain the customer’s responsibility.
9. Contact Us
For return requests or questions about this policy, please contact:
Laima Bridal
Email: info@laimabridal.com